Contact AT&T AT&T Customer Service & Help
Find all of AT&T's customer service and technical support phone numbers right here for wireless customers.
AT&T's Customer Service Numbers
Wireless Customer Service
AT&T's customer service team are available every day from 8am until 9pm in your local time. You can call the number below or dial 611 directly from your AT&T cell phone.
Call (800) 331-0500Call (800) 901-9878 (Prepaid)
New AT&T Customers
If you want to order a new AT&T cell phone plan or phone, call the customer service number below. Operators are available Monday to Friday from 8am to midnight (ET), and Saturday and Sunday from 8am to 11pm (ET).
Call 855-758-1897Other AT&T Contacts
| @ATT | |
| https://www.facebook.com/ATT | |
| Check Your Order Status |
(877) 782-8870
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| AT&T Internet Customer Service |
(800) 288-2020
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| Travel Abroad Support |
Postpaid: +1 (314) 925-6925 Prepaid: +1 (408) 962-1025 |
| Website | https://www.att.com/wireless/ |
| Contact Page | https://www.att.com/contactus |
| Apps | iPhone, Android |
How to Contact AT&T Customer Service: FAQs
How do I view and pay my AT&T bill?
You can view and pay your AT&T cell phone bill by logging into your myATT account online or via the myATT app. You can also set up automatic payments and opt to receive paperless bills.
What is AT&T's coverage like?
AT&T boasts strong coverage throughout the U.S. Check out AT&T's coverage map to see how it compares to the likes of Verizon, T-Mobile and Sprint.
Can I buy a phone from AT&T?
Of course! AT&T have a number of options when it comes to buying a cell phone. You can either buy one outright on an AT&T prepaid plan or buy one via monthly installments over 24 or 30 months. AT&T stock a wide variety of cell phones, from iPhones and Samsung Galaxy phones to Motorola and LG phones.
Can I keep my number when switching to AT&T?
Absolutely! Once you've picked an AT&T cell phone plan, simply let AT&T know that you'd like to port your current phone number in. Make sure you don't cancel your current plan with your provider as you risk losing your phone number. To transfer your phone number to AT&T, you'll need to provide your account information for your current carrier.
How do I unlock my AT&T phone?
First, make sure your phone is eligible to be unlocked. If it's eligible, then visit att.com/deviceunlock/ and follow the instructions to submit an unlock request.
Does AT&T have an online chat?
You can chat with an AT&T customer service agent online from 7am to 1am ET every day. You'll be prompted to log in to your AT&T account for most non-sales related matters. Agents are generally pretty quick to respond.
How do I check my AT&T prepaid account balance?
You can check your account balance by texting *BAL# from your cell phone or by logging into your myATT account either online or via the myATT app.
How do I cancel my AT&T account?
To cancel your AT&T cell phone account, call AT&T at the customer service number above. Remember, if you are switching to a new cell phone carrier and would like to keep your current phone number (associated with AT&T), don't cancel your AT&T account until you port your number over to your new carrier.
Can I upgrade my cell phone?
AT&T have early upgrade options for cell phones when you buy a phone through AT&T Next or AT&T Next Every Year. These require monthly installments and allow you to upgrade to a new phone every 1 or 2 years, depending on which plan you choose.
AT&T Customer Service Ranking & Reputation
J.D. Power's 2018 wireless customer care study puts AT&T at #2 (tied with Verizon) out of the four major U.S. carriers. They earned 804 points out of a possible 1,000, equating to 3 "power circles" and an "about average" classification.
It seems AT&T has some serious catching up to do to join T-Mobile and Verizon as "among the best" at customer service. Will the carrier's recent merger with Time Warner lead to some overhauls? We'll have to wait and see.
Why Choose AT&T?
When it comes to finding cell phone plans, you've got a lot of carriers to choose from. AT&T is the second biggest carrier in the U.S. behind Verizon, with a strong national network to match. This makes them a great choice is getting the best cell phone coverage is important to you.
As you'd expect from the nation's second largest carrier, AT&T offers a wide gamut of plans, from cheap pay-as-you-go ones to all-in unlimited data ones.
AT&T's Best Cell Phone Plans
AT&T offers a variety of cell phone plans for all needs. Whether you're looking for a cheap prepaid plan or you want all of the bells and whistles that come with a plan, AT&T has something for you.
AT&T offers more than just cell phone plans. With some of their unlimited data plan, AT&T includes a TV package with both live and on-demand TV shows and movies that you can watch at home or on the go, right from your cell phone.
Take a look at some of AT&T's best cell phone plans today.
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#1
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AT&T
Prepaid Unlimited Talk, Text, and Data Plan
$25.00
Per 1 Month Refill
+ $0.99 Upfront
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#2
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AT&T
Prepaid Unlimited Saver℠ Plan
$35.00
Per 1 Month Refill
+ $0.99 Upfront
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#3
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AT&T
Prepaid Unlimited Enhanced Plus℠ Plan
$45.00
Per 1 Month Refill
+ $0.99 Upfront
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#4
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AT&T
Value 2.0℠
$50.00/mo
+ $35 Upfront
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#5
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AT&T
4GB℠
$50.00/mo
with AutoPay & Paperless billing discount
+ $35 Upfront
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