Contact Metro by T-Mobile Metro by T-Mobile Customer Service & Help
Call 888-8-METRO-8 or visit Metro's customer service help page to troubleshoot connectivity issues, pay your bill, or check for outages.
How to contact Metro by T-Mobile's customer service
Billing, accounts & technical support
You can speak to a Metro by T-Mobile customer service agent about your bill, account standing, and technical issues by calling 888-8-METRO-8 (1-888-863-8768) or by dialing *611 from your Metro by T-Mobile phone. Alternatively, you can visit their support page to set up your account, learn about plan benefits, or get help with your service. If you're just trying to pay your bill, dial *99 from your Metro by T-Mobile phone.
Call 888-8-METRO-8Chat with an agent
New Metro by T-Mobile customers
If you are looking to switch to Metro by T-Mobile, you can contact a friendly Metro by T-Mobile representative who is ready to assist you every step of the way. They are available 24/7 via phone and chat.
Call 888-8-METRO-8Chat with an agent
Visit Metro by T-Mobile's site
Other Metro by T-Mobile Contacts
| @MetroByTMobile | |
| facebook.com/metrobytmobile | |
| @metrobytmobile | |
| Website | metrobyt-mobile.com |
| Support page | metrobyt-mobile.com/contact-us |
| Apps | iPhone, Android |
Metro by T-Mobile customer service FAQs
Metro by T-Mobile Customer Service Ranking & Reputation
J.D. Power's 2023 wireless customer care study ranks Metro by T-Mobile at the top of the MVNO segment, outpacing competitors with a score of 832. This places Metro by T-Mobile ahead of Cricket, which scored a close 830, and Boost Mobile, which received a score of 825. To put this into perspective, the segment average for Value MVNOs is 822, indicating that Metro by T-Mobile's customer service ranking is considerably higher than the average. This superior performance sets Metro by T-Mobile apart in the segment, implying a high level of customer satisfaction compared to other MVNOs.
Why Choose Metro by T-Mobile?
Metro by T-Mobile has a long history, going back to its MetroPCS days, of providing affordable options to customers not willing to pay the high prices of the major carriers. You have a strong selection of phones and plans with Metro and a customer service ranking that stands out in an industry not known for the best customer service. Plus, Metro has a very large footprint of brick-and-mortar stores. So, if you want to hold a phone in your hand before you buy it, or have somebody clearly explain a plan to you, there's a good chance a store isn't very far away.
Metro by T-Mobile Coverage
Metro by T-Mobile is a mobile virtual network operator, which means it provides service using another carrier's towers. You can probably guess by the name, but Metro by T-Mobile runs on the T-Mobile network. This means that Metro's coverage is the same as T-Mobile's coverage, including the country's widest and fastest 5G network. The caveat: T-Mobile's network lags behind both Verizon's and AT&T's in terms of 4G LTE coverage, which remains the dominant network type in the United States. Check out our guide to U.S. phone network coverage to see which major network has the strongest footprint near you.
Switching to Metro by T-Mobile
Switching to Metro by T-Mobile is simple—you can even bring your own phone with you to the network as long as it is compatible. First, check your phone's compatibility using your IMEI number or pick from Metro's stable of phones. Then chose a plan and have Metro send your SIM card or activate your service on an eSIM. Metro often offers great phone deals, though many of them are only offered in store (where you can also have a sales associate help you switch).
Metro by T-Mobile's Best Phone Plans
Metro has a wide selection of plans. However, only a select few unlimited plans are available online. Other plans are available through contacting customer care or visiting a Metro store. Metro's plans all include unlimited text and talk, with various high-speed data limits. The unlimited plans include 35GB of premium data.
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#1
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Metro by T-Mobile (MetroPCS)
Unlimited 6-Month Plan (BYOD)
$20.00/mo
Upfront payment of $120 for 6 months <br>(equivalent to $20/month)<br>Taxes and regulatory fees included.
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#2
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Metro by T-Mobile (MetroPCS)
$25 Unlimited Plan (BYOD) | Online
$25.00/mo
with AutoPay; $30 for the first month.
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#3
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Metro by T-Mobile (MetroPCS)
$30 Unlimited Plan (BYOD) | Online
$30.00/mo
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#4
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Metro by T-Mobile (MetroPCS)
$40 Period Unlimited Plan
$40.00/mo
Taxes and regulatory fees included.
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#5
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Metro by T-Mobile (MetroPCS)
$50 Unlimited Plan
$50.00/mo
with AutoPay. Taxes and regulatory fees included.
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