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Contact Google Fiber Google Fiber Customer Service & Help

Whether you want to sign up for a new Google Fiber internet plan or are having issues with your current account, Google Fiber's customer service team is available 24/7. Find their contact options right here. 

Google Fiber FAQ's Popular Plans

Google Fiber's Contact Options

New and Existing Customers

If you have any questions about your current Google Fiber account or would like to speak to someone about getting service at your address, call the number below. Customer service agents are available 24 hours a day, 7 days a week.

Call 1 (866) 777-7550 (Residential)
Call 1 (855) 418-8326 (Business)

Online Contact Options

If you'd prefer talking to a customer service agent online, then Google Fiber has an online chat you can use. If you don't need an immediate response, then you can also email Google Fiber's customer service team.

Email Online Chat

Other Google Fiber Contacts

Twitter @GoogleFiber
Facebook www.facebook.com/GoogleFiber
Phone
Residential: 1 (866) 777-7550

Business: 1 (855) 418-8326
Websitefiber.google.com
Contact Page fiber.google.com/support
Apps iPhone, Android

Google Fiber FAQ's

Google Fiber offers internet plans to eligible customers in the U.S. The internet service provider also offers bundle packages where customers can add home phone and/or TV plans to their service for an additional fee. 
Google Fiber offers internet plans with download and upload speeds of up to 1,000Mbps. For those who want a a cheaper plan, there is also a slower plan option that offers speeds of up to 100Mbps.
All of Google Fiber's plans come with unlimited data, so you can stream, download and upload to your heart's content. Because you have unlimited data, you won't need to worry about running out internet service or being charged overage fees.
A Fiber Space is is basically a shop or office open to the public for potential and existing Google Fiber customers. You can visit a Fiber Space to experience Google Fiber's internet speeds and TV service for yourself, ask questions about Google Fiber plans, and receive customer care support. Currently Fiber Spaces are only located in 12 cities, including Atlanta, Austin, Nashville, Salt Lake City, and Antonio.
Google Fiber plans are currently available in Atlanta (GA), Austin (TX), Charlotte (NC), Huntsville (AL), Kansas City (MO & KS), Louisville (KY), Nashville (TN), Orange County (CA), Provo (UT), Salt Lake City (UT), San Antonio (TX), and The Triangle (NC). Google Fiber internet is also available via Webpass in Chicago, Denver, Miami, Oakland, San Diego, San Francisco, and Seattle.
Yes. You'll need to have a Google Account in order to sign up for Google Fiber. If you have an existing Google Account, you can choose to use this one or create a new one.
Yes. Installation for Google Fiber is $100.
If you'd like to cancel your Google Fiber account, contact Google Fiber's customer service team by phone, email or online chat.
Yes, you can change you Google Fiber internet plan at any time, as long as there are multiple plans available in your area. Simply sign into your Google Fiber account, click on the "Account" tab, then select "Change plan."

Google Fiber Customer Service & Reputation

Google Fiber gets mixed reviews when it comes to customer service. While there are a number of customers who have complained about a negative customer care experience, the internet service provider does have a good reputation in overall technical support and customer service.

In terms of overall reputation, most complaints are coming from those who are waiting for Google Fiber to be available in their city and are unhappy about the slow rollout.

google fiber customer satisfaction

Why Choose Google Fiber?

If you want the fastest upload and download speeds, then you'll want a fiber internet plan, and Google Fiber is one of a small number of providers. 

The great thing about fiber internet is that your upload and download speeds are matched. DSL and cable internet plans fail in providing matched speeds, with upload speeds usually much slower than your download speeds. 

This isn't a problem with Google Fiber internet plans. You'll be enjoying great internet speeds—faster than most households even need. 

Google Fiber doesn't have the broadest range of internet plans available. In fact, the internet provider offers two internet-only plans—a 100Mbps plan and a 1Gbps plan. 

And, as the name suggests, both are fiber internet plans. Both plans offer unlimited data and you won't be locked into a contract, which is a great bonus. 

Internet Plans

#1
GFiber
GFiber

Core 1 Gig
  • Fiber 1000/1000 Mbps
  • Unlimited Data
$70/mo
Available in select locations
View Plan
#2
GFiber
GFiber

Home 3 Gig
  • Fiber 3000/3000 Mbps
  • Unlimited Data
$100/mo
Available in select locations
View Plan
#3
GFiber
GFiber

Edge 8 Gig
  • Fiber 8000/8000 Mbps
  • Unlimited Data
$150/mo
Available in select locations
View Plan
Sorted by price
See More Plans
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