Contact Mediacom Mediacom Customer Service & Help
Find the key customer service and support contact information for the cable TV and internet provider Mediacom.
Mediacom's Contact Options
Existing Customers
Customers who currently have accounts with Mediacom can contact the company's customer service at the number below.
Call (855) 633-4226New Customers
If you are a new customer wishing to make an inquiry, contact Mediacom at the following number.
Call 855-645-1197Other Mediacom Contacts
| @MediacomSupport | |
| www.facebook.com/mediacomcable | |
| Website | https://mediacomcable.com |
| Contact Page | https://support.mediacomcable.com/#!/About/Contact |
| Apps | iPhone, Android |
Mediacom FAQs
Who is Mediacom and what do they offer?
Mediacom is a cable company founded in 1995 with headquarters in Blooming Grove, NY. Mediacom is a provider of cable TV, internet, home phone and home security services.
Where is Mediacom available?
While Mediacom's services are available in other parts of the country, their internet plans primarily serve the Midwest and parts of the Southeast.
How fast are Mediacom's internet speeds?
Mediacom is very competitive when it comes to internet speeds offering top speeds ranging from 60Mbps to 1Gbps. Speeds offered will vary depending on your location.
Do Mediacom internet plans have data caps?
Mediacom internet plans do come with data caps which vary depending on the tier of the plan. Data caps start at 150GB/month and go as high as 6,000GB/month. Anyone going over will be charged for additional blocks of data.
Do Mediacom internet plans require a contract?
Mediacom services do come with contract terms and customers will be charged an early termination fee when closing an account before the term ends. When signing up for a Mediacom internet plan, you will be locked in for 12 months.
Does Mediacom charge an installation fee?
Yes, Mediacom does charge an installation and activation fee. However, as is typical with many cable and internet companies, promotional deals offered throughout the year may waive these fees for new customers.
Does Mediacom offer bundles for internet, TV and/or home phone?
With Mediacom's Xtream offerings, customers can enjoy a streamlined and integrated cable, internet, and home phone experience. Xtream packages are offered in multiple tiers to fit various customer needs.
Mediacom Customer Service Ranking & Reputation
Customer satisfaction ratings for Mediacom are slightly above industry average. Overall, customers seem to be fairly happy with Mediacom's internet services and customer support.
Mediacom's reputation seems to both benefit and suffer from providing underserved rural areas. Many of their customers are just happy to even have broadband internet available to them, while other customers feel like the company may be providing less than stellar service—taking advantage of the fact that they are the only game in town.
In the end, more customers seem to be happy with Mediacom than not.
Why Choose Mediacom?
A big part of Mediacom's business strategy is to provide cable TV and internet services in rural areas where such services have historically been lacking. In other words, a big reason why customers choose Mediacom is that they are the only high-speed internet option available in the area.
If you want fast and dependable internet and you are in an area served by Mediacom, you can't go wrong by putting them on your shortlist. In fact, they might be the only name you can put on that list.
Mediacom's Best Plans
With several internet options available, Mediacom has plans to meet any customer's needs.
Speeds available from Mediacom start at 60Mbps on their basic internet plan, and go up to 1Gbps on their most expensive internet plan.
Savings can be had for anyone who is also shopping for cable TV and phone services. Mediacom bundles are offered in multiples tiers and can be customized to fit your household needs.
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#1
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Mediacom
Internet 300
$45/mo
($30 plan + $15 modem)
for 2 years. Available in select locations.
+ $25 Upfront
|
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#2
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Mediacom
Internet 1 Gig
$50/mo
for 3 years. Available in select locations.
+ $25 Upfront
|
