WOW! Contact Options
Existing Customers
Have a question regarding your WOW! internet? WOW! customer service has a different phone number based on your location, so find your correct WOW! customer service number here:
Call (866) 496-9669 (IL, IN, MI, OH)
Call (855) 496-9929 (AL, FL, GA, SC, TN)
New Customers
If you'd like to speak to a WOW! sales associate about switching or ordering new service, you can call the number below that corresponds to your location:
WOW! Internet Plans
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#1
|
WOW!
Internet 300
$20/mo
with AutoPay
+ $10 Upfront
|
|
#2
|
WOW!
Internet 600
$30/mo
with AutoPay
+ $10 Upfront
|
|
#3
|
WOW!
Internet 1 Gig
$50/mo
with AutoPay
+ $10 Upfront
|
|
#4
|
WOW!
Internet 1.2 Gig
$75/mo
with AutoPay
+ $10 Upfront
|
Compare Other Cable Internet Plans
|
#1
|
Xfinity
300 Mbps
$40/mo
5 year price guarantee
|
|
#2
|
Spectrum
Internet Advantage
$40/mo
($30 plan + $10 modem)
for 1 year
+ $20 Upfront
|
|
#3
|
Xfinity
500 Mbps
$45/mo
5 year price guarantee
|
|
#4
|
Mediacom
Internet 300
$45/mo
($30 plan + $15 modem)
for 2 years. Available in select locations.
+ $25 Upfront
|
|
#5
|
WOW!
Internet 1 Gig
$50/mo
with AutoPay
+ $10 Upfront
|
WOW! FAQs
How fast should my internet be?
When choosing an internet plan, be sure to consider how many people will typically be connected and what each of those people might be using the internet for. Activities like regular web browsing, for example, only require around 1Mbps, but video streaming requires 3-25Mbps, video calling needs about 3-6Mbps, and these kind of activities can really start adding up when you have several people using the internet simultaneously. All things considered, 15-20Mbps is typically a "good" internet speed for the average household not excessively online gaming or video streaming.
How accurate is this WOW! internet speed test?
This test, and internet speed tests in general, can provide a good estimation of how fast your current speeds are. To get your speed test results as accurate as possible, try restarting your modem and router, pausing all internet use, restarting your computer, and clearing your web browser's cache before clicking start.
How long does an internet speed test take?
Not long at all. Internet speed tests are a relatively fast and easy way to receive your current upload and download speeds to your device, usually taking just a few seconds.
How can I boost my internet speeds?
If you're looking for faster internet without changing your plan or provider, try moving your router to a more central location, adding a WiFi extender, and simply turning your modem off and on again. These little changes can all potentially improve your internet speeds if you're not impressed with your current service. If you're still not satisfied after trying those changes, compare faster internet plan options using our WhistleOut search tool.
What is upload speed vs download speed?
Download speed refers to how fast data can be delivered to your computer, while upload speed measures the amount of information your computer is able to send to the internet per second. Download speed is important when you are downloading files from the internet and upload speed comes into play with activities such as video calling or live streaming.
Why are my speed test results so slow?
If your internet speeds seem slower than normal for your WOW! plan, try troubleshooting a slow connection with these steps: use a wired connection instead of a wireless connection, close any programs or downloads that are using internet on your devices, reset your internet modem and/or router, and re-run the speed test. If those troubleshooting steps don't improve your results, you may want to consider reducing the number of devices connected, limiting the number of people using your WiFi simultaneously, or exploring faster internet plan options using our WhistleOut search tool. Having multiple devices and multiple users connected at the same time will divide up your internet speed and slow the speed for each device.
