Contact Xfinity Mobile Xfinity Mobile Customer Service & Help
Find all of Xfinity Mobile's customer service and technical support phone numbers right here for wireless customers.
Xfinity Mobile's customer service options
Billing, accounts & technical support
Xfinity Mobile's accounts and technical support team have region-specific contact numbers; you can find your local support number by signing in to your Xfinity Mobile account. You can also speak with an agent via chat 24 hours a day at the link below.
Log in for local contact infoChat with an agent
New Xfinity Mobile customers
If you want to order a new Xfinity Mobile cell phone plan or phone, use the Xfinity Assistant chat feature and choose "I'm a new customer." Operators are available 24/7. You can also visit an Xfinity store in person.
Chat with an agentVisit Xfinity Mobile's site
Other Xfinity Mobile Contacts
| @Xfinity | |
| www.facebook.com/Xfinity/ | |
| @xfinity | |
| Website | www.xfinity.com/mobile/ |
| Support page | www.xfinity.com/mobile/support |
| Apps | iPhone, Android |
Xfinity Mobile FAQs
Xfinity Mobile Customer Service Ranking & Reputation
J.D. Power's 2023 wireless customer care study puts Xfinity Mobile in the top 6 for customer satisfaction among the standard MVNOs (distinguished from "value" MVNOs) with a ranking of 795 points (out of a maximum 1,000 points). This is just shy of the segment average of 822 points. However, that total puts Xfinity Mobile above two out of three major carriers' satisfaction results: AT&T came in at 788, and Verizon scored 794. Xfinity Mobile's good customer service is likely helped by its long-standing presence in the home internet sector—it has plenty of operators and technical advisors to help customers with billing, account, and support questions.
Why Choose Xfinity Mobile?
Xfinity Mobile offers excellent coverage on Verizon's best-in-class nationwide 4G LTE network without paying Verizon-caliber prices, and you get access to 5G speeds wherever they're available. Plus, the carrier makes it easy to choose which plan is right for you, since they narrow it down to just two unlimited plans for data-happy users.
You also have access to a wide selection of the latest smartphones when you're in the market for a new device, including iPhones, Samsung Galaxy devices, and Google Pixel phones..
Xfinity Mobile Coverage
Xfinity Mobile is a mobile virtual network operator, which means they provide service using another carrier's towers. Fortunately for Xfinity, it's backed by Verizon's nation-leading 4G LTE network, which has been dominant across the country for decades. You'll have strong service, especially in cities and suburban areas, but even rural and remote customers should be pleased with coverage on Xfinity. You'll also get access to 5G speeds if they're available in your area—and Verizon has the fastest 5G bandwidth in the country.
Switching to Xfinity Mobile
Before switching to Xfinity Mobile, you must first be an Xfinity Internet customer. Once you've picked your internet plan, getting your Xfinity phone plan is easy—you can even bring your own phone with you to the network as long as it is compatible. You can keep your phone number when you switch to Xfinity, or you can opt to receive a new one along with your plan. Once you've chosen your phone plan, you'll either receive a new SIM card in the mail or you'll get instructions on how to activate your phone's eSIM. Then voila—you're done!
Xfinity Mobile's Best Phone Plans
Xfinity Mobile offers several phone plans, both including unlimited. You'll get a hefty amount of premium high-speed data with both plans, from 30GB to 50GB before your speeds would ever slow down. You can switch plans at any time since Xfinity Mobile doesn't require any contracts for their phone service. Plus, you create a family plan and save up to $15 on the price of each line that you add.
We break down all of the details you need in our Xfinity Mobile review. To see how Xfinity stacks up against the competition, check out our comparisons of Xfinity Mobile versus Verizon, Vislble, and Mint Mobile.
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XFINITY Mobile
Mobile Select Plan
$0.00/mo
(for the first year of service) <br>Regular rate of $30/mo. thereafter
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XFINITY Mobile
Mobile Plus Plan
$15.00/mo
(for the first year of service) <br>Regular rate of $45/mo. thereafter
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XFINITY Mobile
1GB By the Gig Plan
$20.00/mo
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XFINITY Mobile
Unlimited Plan
$40.00/mo
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XFINITY Mobile
Premium Unlimited Plan
$50.00/mo
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