How to Cancel Your Netflix Subscription in 3 Clicks

Angelo Ilumba Senior Writer

Updated 12 December 2024

Contents

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How to Cancel Netflix
Downgrading Netflix
Alternatives to Netflix
Improving Your Internet
Canceling Netflix: Frequently Asked Questions

Cancelling your Netflix account is a lot easier than you might think. In this article, we’ll explain exactly how to do it, with the caveat that you have to go to their website to complete the task (there’s no way to cancel via the Netflix mobile app). Alternatively, you may just want to downgrade your Netflix subscription if you're no longer sharing the app. We’ll tell you how to do that too.

How to Cancel Your Netflix Subscription

Log in to Netflix on a web browser
Find the arrow on the top right of the screen and hover over to see a pull-down menu
Click on “Account”
Under the heading “Membership & Billing” click on the box labeled “Cancel Membership”
On the next page click on “Finish Cancellation”
(Optional) Give the reason for your cancellation and click “Done”
You’ll receive a confirmation email

How to downgrade your Netflix subscription

If you want to keep Netflix but pay less per month, consider downgrading your plan. Netflix offers three different tiers of streaming plans at three different prices, starting at $6.99/month. See the table below for details.

	Standard w/ ads	Standard	Premium
Price	$6.99/month	$15.49/month	$22.99/month
Screens	2	2	4
HD
Ultra HD	-	-

Pricing accurate as of December 2024

To change your plan, sign on to Netflix on a web browser, click on “Account,” and click on “Change plan” on the following page. You’ll be redirected to a page that will give you all of Netflix’s options. Pick the plan you want and hit “Continue.”

Get FREE Netflix with a T-Mobile phone plan

If you’re canceling Netflix to save money, you can get Netflix with ads for free with an eligible T-Mobile phone plan. You just have to sign up for any of the following plans: Experience More or Experience Beyond plan, or existing users can enjoy a free streaming subscription on Go5G Next, Go5G Plus, Magenta MAX, including Military, 55, and First Responder plans.

T-Mobile	T-Mobile Go5G Unlimited Unlimited 5G & 4G LTE with 100GB of Premium Data T-Mobile 5G Network in select areas with compatible devices Unlimited mobile hotspot data Deal: Get up to $800 via virtual prepaid MasterCard when you bring an eligible phone, activate a new line on select plans and port-in your number and switch from select carriers $75.00/mo with Auto-Pay - Taxes & Fees included View Plan	$75.00/mo with Auto-Pay - Taxes & Fees included	View Plan
T-Mobile	T-Mobile Experience More Unlimited Unlimited 5G & 4G LTE with Unlimited Premium Data T-Mobile 5G Network in select areas with compatible devices Unlimited mobile hotspot data $85.00/mo with Auto-Pay + Taxes and fees View Plan	$85.00/mo with Auto-Pay + Taxes and fees	View Plan
T-Mobile	T-Mobile Go5G Plus Unlimited Unlimited 5G & 4G LTE with Unlimited Premium Data T-Mobile 5G Network in select areas with compatible devices Unlimited mobile hotspot data Deal: Get up to $800 via virtual prepaid MasterCard when you bring an eligible phone, activate a new line on select plans and port-in your number and switch from select carriers $90.00/mo with Auto-Pay - Taxes & Fees included View Plan	$90.00/mo with Auto-Pay - Taxes & Fees included	View Plan
T-Mobile	T-Mobile Experience Beyond Unlimited Unlimited 5G & 4G LTE with Unlimited Premium Data T-Mobile 5G Network in select areas with compatible devices Unlimited mobile hotspot data $100.00/mo with Auto-Pay + Taxes and fees View Plan	$100.00/mo with Auto-Pay + Taxes and fees	View Plan
T-Mobile	T-Mobile Go5G Next Unlimited Unlimited 5G & 4G LTE with Unlimited Premium Data T-Mobile 5G Network in select areas with compatible devices Unlimited mobile hotspot data Deal: Get up to $800 via virtual prepaid MasterCard when you bring an eligible phone, activate a new line on select plans and port-in your number and switch from select carriers $100.00/mo with Auto-Pay - Taxes & Fees included View Plan	$100.00/mo with Auto-Pay - Taxes & Fees included	View Plan

How to Improve Your Internet for Streaming

If a poor viewing experience is the catalyst for you wanting to cancel your Netflix subscription, perhaps the real issue is your internet connection. Netflix recommends that your internet speeds meet at least the following minimums:

3Mbps for Standard Definition
5Mbps for HD
25Mbps for UHD

Keep in mind these are just minimum requirements. If you have multiple people using multiple devices in your household, you might need speeds that are much faster. Take a look at these internet plans with at least 50Mbps speeds.

Viasat	Viasat Viasat Essentials Satellite 50/5 Mbps Unlimited Data Contract (12 mths) Deal: New customers get a $300 Mastercard Reward Card $71.22/mo for 12 months. Contract required. for 12 months. Contract required. View Plan	$71.22/mo for 12 months. Contract required. for 12 months. Contract required.	View Plan
CenturyLink	CenturyLink Simply Unlimited 40 Mbps VDSL 40/3 Mbps Unlimited Data $55/mo Available in select locations. Paperless billing required. + $25 Upfront Available in select locations. Paperless billing required. View Plan	$55/mo Available in select locations. Paperless billing required. + $25 Upfront Available in select locations. Paperless billing required.	View Plan
Rise Internet	Rise Internet 50 Mbps Mobile Broadband 50/50 Mbps Unlimited Data $41.99/mo ($30 plan + $11.99 modem) with AutoPay. Available in select rural communities. + $150 Upfront with AutoPay. Available in select rural communities. View Plan	$41.99/mo ($30 plan + $11.99 modem) with AutoPay. Available in select rural communities. + $150 Upfront with AutoPay. Available in select rural communities.	View Plan
Hughesnet	Hughesnet Select Satellite 50/5 Mbps Unlimited Data Contract (24 mths) $64.98/mo ($49.99 plan + $14.99 modem) for 12 months. Service plan availability varies based on geographic area. All plans are subject to the Hughesnet Subscriber Agreement. + $99 Upfront for 12 months. Service plan availability varies based on geographic area. All plans are subject to the Hughesnet Subscriber Agreement. View Plan	$64.98/mo ($49.99 plan + $14.99 modem) for 12 months. Service plan availability varies based on geographic area. All plans are subject to the Hughesnet Subscriber Agreement. + $99 Upfront for 12 months. Service plan availability varies based on geographic area. All plans are subject to the Hughesnet Subscriber Agreement.	View Plan
Wisper	Wisper Wisper Pro Fiber 50/10 Mbps Unlimited Data $74.99/mo Available in select locations + $100 Upfront Available in select locations View Plan	$74.99/mo Available in select locations + $100 Upfront Available in select locations	View Plan

Canceling Netflix: Frequently Asked Questions

Will Netflix refund me for the remainder of the month?

No, Netflix will not refund you for the remainder of the month after canceling your membership. Instead, Netflix will allow you to keep streaming through the end of your current paid-for month of service.

How do I access my Netflix account?

Log on to Netflix on a web browser and find the arrow at the top right of the screen. Once you hover over that arrow you’ll see a drop-down menu. Click on “Account” to be directed to a page where you can manage your account.

How do I cancel my Netflix on my phone?

Unfortunately, there is no way to manage your account and cancel your Netflix subscription using the Netflix mobile app. However, you can sign into your account using a mobile web browser (Safari or Chrome). Once you’re in, click on the hamburger menu at the top left of the screen (the three small stacked lines) then select “Account”. From here just follow from steps 4 on the instructions above.

Can I call Netflix to cancel?

Yes. If you would rather talk to a representative to make sure your Netflix is canceled, just give them a call at (866) 579-7172. Netflix also has a live chat available at their online Help Center.

Why can’t I cancel my Netflix account?

There should be no reason why you can’t cancel your Netflix account. Netflix does not have term contracts, and customers can cancel at any time. If you are having technical issues when canceling your account, we suggest you contact Netflix customer service at (866) 579-7172.

Angelo Ilumba

Senior Writer

Angelo is a highly experienced writer for WhistleOut, specializing in unraveling the complexities of the mobile and tech world so that readers can easily understand what is relevant to them. Angelo has been featured on several publications such as MoneyTalksNews, Yahoo Finance, NPR and more.

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