Cox Internet Outage: How to check if Cox is down

Angelo Ilumba Senior Writer

Updated 12 December 2024

In this Guide

How to Check If Cox Has an Internet Outage
What to Do During a Cox Internet Outage
What to Do When There Is No Outage
Fixing Slow Cox Internet
Best Cox Internet Plans
Best Internet in Your Area

To find out if there is a Cox internet outage in your area:

Log in to “My Account” on the Cox website from your mobile browser
Use the Cox mobile app to find an outage alert
Sign up for text notifications for updates on the Cox internet outage

If there's no system outage, you can troubleshoot a bad internet connection by rebooting your modem, router, and/or computer.

As one of the largest cable and internet service providers in the country, Cox Communications is not immune to the occasional internet outage.

If you are a Cox customer and your internet is down, we’ll guide you through checking if there’s a network outage and what you should do while waiting to get back online.

How to check If Cox has an internet outage

Your internet could go down for a number of reasons, but most commonly, there's either a problem with your home network/equipment or a full-service outage. Cox provides simple ways to check if there is an outage in your area, but to do so, you’ll likely need your phone’s mobile data to access the internet.

To check if there’s a Cox internet outage in your area, you can either:

Visit Cox’s outage support page from your mobile browser and log in to “My Account” to see if your area is affected.
Open the Cox app on your phone and look for an outage alert.

In either case, if there is an internet service outage, you’ll instantly see an alert as soon as you are logged in.

What to do during a Cox internet outage

To stay updated on the outage, opt-in to receive text message alerts in the outage alert notification on the Cox app or in your “My Account” portal. Cox recommends that you do not try to reboot your equipment (e.g., your modem/router), as this may cause other issues.

If you really need an internet connection, your phone might solve your problem. Most newer phones can function as mobile hotspots, allowing you to connect other devices to your cellular data. Check out our easy guide to mobile hotspots for more information on tethering your devices to your phone’s internet.

You could also just sit back and binge some Netflix or Hulu on your phone, or maybe enjoy some time disconnected.

Tired of dealing with internet outages?

If Cox just isn't cutting it for you, it might be time to find a better, faster internet plan. You can often save a good deal of money by switching internet providers and taking advantage of new customer deals, often locking in that low price for a couple of years.

Do some research to see who has excellent internet availability in your area. Then, find a plan that meets your household's needs and budget. Here are some of the most popular plans on the market.

T-Mobile	T-Mobile Rely Internet Mobile Broadband 318/50 Mbps Unlimited Data Deal: Switch to this Home Internet plan and get 1 month FREE + $100 back via a virtual prepaid Mastercard $50/mo 5 year price guarantee. With AutoPay. Guarantee exclusions like taxes and fees apply. + $35 Upfront 5 year price guarantee. With AutoPay. Guarantee exclusions like taxes and fees apply. View Plan	$50/mo 5 year price guarantee. With AutoPay. Guarantee exclusions like taxes and fees apply. + $35 Upfront 5 year price guarantee. With AutoPay. Guarantee exclusions like taxes and fees apply.	View Plan
Verizon	Verizon myPlan + 5G Home Mobile Broadband 100/10 Mbps Unlimited Data $35/mo with AutoPay and any Verizon mobile phone plan with AutoPay and any Verizon mobile phone plan View Plan	$35/mo with AutoPay and any Verizon mobile phone plan with AutoPay and any Verizon mobile phone plan	View Plan
AT&T	AT&T Internet 300 (Fiber 300Mbps) Fiber 300/300 Mbps Unlimited Data Deal: Get up to $32/mo savings off your internet bill for the first 12 months. $35/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. View Plan	$35/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area.	View Plan
Xfinity	Xfinity 300 Mbps Cable 300/35 Mbps Unlimited Data Deal: Get simple, seamless WiFi with 99% reliability. $40/mo for 5 years. No contracts, no data caps + equipment included. $40/mo 5 year price guarantee 5 year price guarantee View Plan	$40/mo 5 year price guarantee 5 year price guarantee	View Plan
Mint Mobile	Mint Mobile 12 Month Home MINTernet Mobile Broadband 415/55 Mbps Unlimited Data $40/mo $480.00 upfront payment for 12 months $480.00 upfront payment for 12 months View Plan	$40/mo $480.00 upfront payment for 12 months $480.00 upfront payment for 12 months	View Plan

What to do when there is no outage

If, after checking with Cox, you find no outage in your area, the issue is probably on your end.

To try to solve the problem, first check to see whether your modem/router is getting power. Most home internet equipment will have flashing lights letting you know that it’s on. If there is no power, try switching to another wall outlet to see if the issue is with your electrical source. If that doesn’t work, you might have to get a new modem and/or router.

If your equipment is powered properly, now is the time to reboot your modem by turning it off and back on again. Most of the time this will solve the problem, and you should be able to get right back to work. If you’re still not getting service, check to ensure your account is in good standing. Pay any outstanding balances to get your internet back.

Still not finding the problem? Contact Cox tech support 24/7 at (866) 867-7644.

Fixing a slow Cox internet connection

Sometimes slow internet can be just as annoying as no internet at all. If you have an internet connection but it’s slower than normal, you can take some steps to try to speed it up.

First, run an internet speed test. This could determine if the problem is with your internet connection or with your computer or other connected devices. If the speed test is abnormally low, try the classic reboot trick. If turning your modem off and back on doesn’t fix the issue, you might need to contact Cox tech support.

Conversely, if the test results show that your internet speeds are pretty fast, your problem is probably with the computer or device you're using. First, try closing any unnecessary applications that might be using up your bandwidth. Also, disconnect any other devices you don't need at the moment. This might free things up and help your computer optimize its internet signal. If these tricks aren’t working, you might want to—you guessed it—reboot your device.

Internet Speed Test

Is your internet fast enough? Test internet speeds at your location with a single click.

Are You Having Internet Speed Problems?

If you're still plagued by pokey internet, we can help. Jump over to our guide on the top reasons why your internet might be slow… and what you can do about it.

The issue just might be that your internet plan isn’t fast enough for your daily needs. To speed things up, you’ll need to upgrade to a faster internet plan. Here are some of Cox's speediest internet options:

Cox	Cox Go Beyond Fast Fiber 2000/100 Mbps 1280GB Data $115/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$115/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Beyond Fast + Mobile Unlimited Fiber 2000/100 Mbps 1280GB Data $150/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$150/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Super Fast Fiber 1000/100 Mbps 1280GB Data $100/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$100/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Super Fast + Mobile Unlimited Fiber 1000/100 Mbps 1280GB Data $135/mo for 24 months. Available in select locations. for 24 months. Available in select locations. View Plan	$135/mo for 24 months. Available in select locations. for 24 months. Available in select locations.	View Plan
Cox	Cox Go Even Faster Fiber 500/50 Mbps 1280GB Data $85/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$85/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan

If you have the option, consider exploring different internet providers to get the speeds you need. Check out the fastest internet providers to find an ISP that works better for you.

Best Cox internet plans

Cox’s internet offerings range from low-speed budget plans to superfast gigabit plans. Cox also offers several bundles which typically come with lower rates (compared to buying services a la carte). If you have a big family with multiple devices connected to the internet, you might want a plan with faster speeds. If it’s just you, and you’re looking to save money, you might be perfectly fine with a 10Mbps or 25Mbps plan. Cox even offers prepaid internet service for a contract-free setup. Here are just some of the available Cox internet plans:

Cox	Cox Go Super Fast Fiber 1000/100 Mbps 1280GB Data $100/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$100/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Even Faster Fiber 500/50 Mbps 1280GB Data $85/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$85/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Beyond Fast + Mobile Unlimited Fiber 2000/100 Mbps 1280GB Data $150/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$150/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Fast Fiber 300/25 Mbps 1280GB Data $55/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$55/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan
Cox	Cox Go Beyond Fast Fiber 2000/100 Mbps 1280GB Data $115/mo for 24 months. Available in select locations for 24 months. Available in select locations View Plan	$115/mo for 24 months. Available in select locations for 24 months. Available in select locations	View Plan

Best internet in your area

While Cox is one of the biggest internet providers in the country, their services are not available everywhere. To find the best internet in your area, you can use our internet search tool below and enter your ZIP code.

Angelo Ilumba

Senior Writer

Angelo is a highly experienced writer for WhistleOut, specializing in unraveling the complexities of the mobile and tech world so that readers can easily understand what is relevant to them. Angelo has been featured on several publications such as MoneyTalksNews, Yahoo Finance, NPR and more.

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