Optimum Home Internet Review

Chris Holmes Staff Writer

Updated 28 January 2026

In this Guide

Optimum Internet Speeds
Optimum Internet Prices
Optimum Internet Bundles
Optimum Customer Service
How to Find Your Optimum Internet Plan
Optimum Internet: The Bottom Line

Article Summary

Optimum offers high-speed internet service in Connecticut, New Jersey, New York and Pennsylvania
Optimum offers a limited variety of fast and affordable cable internet plans
Optimum is one of the brand names used by industry giant Altice
Optimum's plans are all contract-free, with no credit checks required

Optimum is a regional internet brand operated by internet giant Altice that serves the northeast, specifically Connecticut, New Jersey, New York, and Pennsylvania. Optimum offers cable internet exclusively, with generally really fast speeds starting at 500 Mbps and topping out at 8 Gbps (keep in mind that this will be mitigated in part by the speed capabilities at your home). The provider sells a limited number of phone and TV bundles to go along with their cable plans.

One of the best parts of signing up with Optimum is the lack of a credit check, since all of their plans are contract-free. The provider just looks up your identity against public records to ensure false info isn't being used.

Optimum Internet Speeds

Optimum Cable Internet

Optimum specializes in cable internet, with uniformly fast speeds starting at 500 Mbps; consider that many providers' plans start at 10 or 15 Mbps. Optimum's prices are generally reasonable as well.

The advantage of cable internet is its wide availability (it utilizes existing cable TV networks) and reliability (few outages).

Optimum Internet Prices

Optimum's prices are generally in line with the competition, if not a bit cheaper. For example, the provider's 500 Mbps cable internet plan costs $30/month; that's about $20 cheaper than a comparable 500 Mpbs plan from Spectrum. As mentioned, much of this speed-per-price equation comes down to the kind of output you can get at your particular address.

All in all, Optimum is a good bet if you're looking for an affordable, high-speed home internet plan in the Connecticut/New York/New Jersey/Pennsylvania region.

Optimum Internet Bundles

If Optimum has a weakness, it's the somewhat limited variety of plans, particularly bundles. Indeed our internet search engine reveals only 5 internet + phone and/or TV combinations.

Despite this, the bundles that Optimum does offer are pretty solid; their Core TV packages include 255 channels, over 75 of which are in HD. Plus, for a limited time, you get a $100 gift card for signing up for one. Since Optimum's plans are contract-free, customers can upgrade or downgrade at any time.

Optimum Internet Customer Service

While online customer reviews of Optimum are mixed and often negative—same goes for every single internet provider in the U.S. (it's about the most derided industry there is)—the company's customer service is generally regarded as solid. Subscribers find it easy to connect to an actual human over the phone, and the responsiveness and knowledgeability of Optimum agents excellent. The ISP also makes it easy to self-install your internet service, even if you have your own Optimum-compatible modem.

Incidentally, if you need to contact Optimum customer service, here are their details (it's also on our Optimum customer service hub page):

Phone: (866) 200-7273
Support Page: https://www.optimum.net/support/contact-us

How to Find Your Optimum Internet Plan

Our internet search engine makes it easy to discover which internet plans are offered by which providers in your specific area.

Simply head over to our internet hub, punch in your address, select your preferred speed (or leave it blank if you prefer) and press "search." On the resulting page you can browse through what's available, and filter by connection type. For a shortcut, simply enter your details in the field at the bottom of this page.

Optimum Internet: The Bottom Line

Bottom line: Optimum's cable internet service is priced inexpensively given its high speeds. While it might not be the provider to go with for bundling—bigger providers like AT&T, Verizon Fios, and Xfinity offer much more in this regard—they are a solid choice for speed and reliability.

Pros

Low prices that compare favorably to the competition
Fast cable plans that start at 500 Mbps
Contract-free plans with no credit check required

Cons

Fewer bundling options than bigger competitors
Optimum plans only offered in four states

Want to learn more? Check out how Optimum stacks up against the competition in our comparison of Spectrum and Optimum.

Chris Holmes

Staff Writer

Chris Holmes is a Contributing Writer for WhistleOut, where he covers the cell phone and internet industries. His work has been cited in publications like The Verge, The New York Times, and WIRED.

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