AT&T Internet Outage: Is AT&T internet down?

Angelo Ilumba Senior Writer

Updated 21 January 2025

Contents

In this guide:

How to check for AT&T internet outages
What to do during an AT&T internet outage
Why is my AT&T internet not working?
Reporting an AT&T internet outage
Troubleshooting Slow AT&T internet

To find out if there is an AT&T internet outage in your area:

Sign in to your myAT&T account on the AT&T website or app
Use the ZIP code search feature on AT&T’s website
Contact AT&T customer service at (800) 288-2020

If there is no system outage, you can take several steps to troubleshoot your connection and get your internet up and running again at optimal speeds.

How to check for AT&T internet outages

The first sign your internet is down is usually an error message from your browser, apps, or smart TV. Follow these steps to find out if there's an AT&T internet outage near you.

Restart and reconnect your devices.
Check for alerts on your myAT&T account.
Search your area for AT&T outages with your ZIP code.
Contact AT&T's technical service.

The most direct way of checking to see if there is an AT&T internet outage in your area is by logging in to your myAT&T account from your cell phone, either through the myAT&T app or on the AT&T website. You should see any outage alerts as soon as you are logged in. You’ll also have the option of signing up for text message updates on AT&T internet outages.

You can also search for outages using your ZIP code on AT&T’s website. In the “Find outages in your area” box, use the pull-down menu and select “Internet.” You’ll be redirected to another page where you can enter your ZIP code to find information on local outages.

If your cellular data isn’t working to get online, you can call AT&T technical support 24/7 at (800) 288-2020 for outage information.

What to do during an AT&T internet outage

During a system outage, there really isn’t much for you to do but wait for AT&T to solve the problem. The issue could take anywhere from a few minutes to several hours to fix.

In the meantime, if you need an internet connection, your phone might be the solution. Your smartphone likely has mobile hotspot capabilities, allowing you to use its cellular signal to connect other devices to the internet. Nearly all unlimited cell phone plans come with at least some 4G LTE hotspot data for tethering, though speeds typically slow to 3G once you reach the 4G limit. For more information, check out our guide to mobile hotspots.

Get a mobile hotspot with an unlimited plan

No hotspot access on your plan? No worries! Check out our guide to the best unlimited data plans—including our pick for the best mobile hotspot option.

Why is my AT&T internet not working?

Your AT&T internet might not be working because of local maintenance or a service outage. Issues with infrastructure and equipment malfunctions that need fixing would cause your internet to drop. Your internet may also be down because of a power outage. Even the weather can affect your internet connection, so turbulent weather conditions in your area may be the culprit.

Troubleshooting your AT&T internet connection

With no systemwide outage, your internet could be disconnected due to a problem on your end. To find the problem, try the following steps:

First, check to make sure your modem and/or router are getting power—and if so, reboot them. This trusty technique often solves most network connectivity issues.
If you’re still not getting internet, double-check to make sure that your account is in good standing and your balance is fully paid.
Check for AT&T internet outages by searching in your area's ZIP code.
Try a different ethernet cable. There may be a problem with your cable connecting your device and router or modem.
Reset your router to factory settings. Keep in mind that you'll have to set up your WiFi network from scratch since you'd be reverting to factory settings.
Clear your caching. Malware or a virus could have been introduced into your system from one of your frequently visited websites, so clear your caching to clean your history.
Troubleshoot your internet or run Apple Diagnostics on your computer to find the problem.

Reporting an AT&T internet outage

If you still can't solve your internet connection issues, contact AT&T to report the outage and get assistance. You can report an AT&T outage by:

Calling AT&T tech support at (800) 288-2020
Using the Troubleshoot and Resolve tool in the myAT&T app or at AT&T’s website

Troubleshooting slow AT&T internet

If your internet is working but at a snail's pace, run an AT&T internet speed test to determine whether the problem is with your internet connection or your device. If the speed test returns expected results, the issue could be with your computer or other device. Try closing any software or applications that might be taking up bandwidth—and if that doesn’t work, reboot your device.

If, instead, you find that your internet speeds are much slower than you’d expect, you could have a bad connection. Try rebooting your modem and router to see if that solves your speed problems. If you're still left with a nagging buffering wheel, check out our guide to all the reasons why your internet is slow and what you can do to fix them.

Upgrading your internet speeds

AT&T offers several internet plans, some of which are budget plans with very low speeds. But while cheap internet plans are great for your wallet, their speeds may be just too slow for your needs. If you're finding your plan needs a boost, take a look at some of AT&T’s faster internet plans:

AT&T	AT&T Internet 5000 (Fiber 5 GIG) Fiber 5000/5000 Mbps Unlimited Data Deal: Get up to $32/mo savings off your internet bill for the first 12 months. $135/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. View Plan	$135/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area.	View Plan
AT&T	AT&T Internet 5000 (Fiber 5 GIG) + ATT Wireless Fiber 5000/5000 Mbps Unlimited Data Deal: Get up to $32/mo savings off your internet bill for the first 12 months. $135/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. View Plan	$135/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area.	View Plan
AT&T	AT&T Internet 2000 (Fiber 2 GIG) Fiber 2000/2000 Mbps Unlimited Data Deal: Get up to $32/mo savings off your internet bill for the first 12 months. $105/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. View Plan	$105/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area.	View Plan
AT&T	AT&T Internet 2000 (Fiber 2 GIG) + AT&T Wireless Fiber 2000/2000 Mbps Unlimited Data Deal: Get up to $32/mo savings off your internet bill for the first 12 months. $105/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. View Plan	$105/mo Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area. Price after Autopay & Paperless bill discount. Plus taxes & fees. Limited availability. May not be available in your area.	View Plan
AT&T	AT&T Internet 1000 (Fiber 1 GIG) Fiber 1000/1000 Mbps Unlimited Data Deal: Get a $200 AT&T Visa® Reward Card with purchase of AT&T Fiber. $60/mo Price after discounts: $25/mo for new customers, and $10/mo w/ eligible Autopay & Paperless bill. Monthly State Cost Recovery charge applies in NV, OH, TX. One time install fee may apply. Price after discounts: $25/mo for new customers, and $10/mo w/ eligible Autopay & Paperless bill. Monthly State Cost Recovery charge applies in NV, OH, TX. One time install fee may apply. View Plan	$60/mo Price after discounts: $25/mo for new customers, and $10/mo w/ eligible Autopay & Paperless bill. Monthly State Cost Recovery charge applies in NV, OH, TX. One time install fee may apply. Price after discounts: $25/mo for new customers, and $10/mo w/ eligible Autopay & Paperless bill. Monthly State Cost Recovery charge applies in NV, OH, TX. One time install fee may apply.	View Plan

Ready to be done with AT&T?

Are the outages happening too often, and is AT&T not offering good enough speeds in your area? There are tons of internet providers in the US, but they aren't available to everyone. Enter your zip code in the search bar below to determine which providers are available in your area.

Angelo Ilumba

Senior Writer

Angelo is a highly experienced writer for WhistleOut, specializing in unraveling the complexities of the mobile and tech world so that readers can easily understand what is relevant to them. Angelo has been featured on several publications such as MoneyTalksNews, Yahoo Finance, NPR and more.

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